Revised June 6, 2018
Creative Age, DC Communications and DC Media Corporate Offices
7628 Densmore Ave.
Van Nuys, CA 91406-2042, USA
Telephone: 800.442.5667 or 818.782.7328
Subscriber Service Department
Telephone: 800.624.4196 or 1-760.317.2345
Hours: Monday-Friday, 8:30am to 5:00pm PT
Creative Age Products and Services
Nailpro Pasadena / Nailpro Sacramento / Nailpro Competitions
Tel: (818) 782-7328
Postal Address: Nailpro Shows, 7628 Densmore Ave., Van Nuys, CA 91406-2042
Consumer Information Collection Policies
Why we collect your information
Creative Age, DC Communications and DC Media collect contact information about you in order to:
- contact you about your subscription.
- alert you when a new digital issue has been released.
- send you industry news and updates via our newsletters.
- collect industry data through surveys.
- inform you of other publications, websites, newsletters, events and products offered by Creative Age, DC Communications and DC Media.
- send special offers and announcements from our advertisers and other industry partners.
Creative Age, DC Communications and DC Media use your professional qualifications, including business name, business type, job title and services provided or products sold, to demonstrate audience value to our advertisers and to send appropriate offers, such as events in which someone with your professional qualifications might be interested.
If you have provided us with your email address and reside in the United States and its territories, Creative Age, DC Communications and DC Media may automatically subscribe you free of charge to any email products, including e-newsletters or digital editions, in which we think you may be interested. We may also send you email about products or services from approved third parties.
You may unsubscribe from specific products, such as an e-newsletter, by clicking "Unsubscribe" at the bottom of the message, or you may contact us at the email address included there. If you wish to unsubscribe from ALL email from Creative Age, DC Communications and DC Media, click on the "Email Preferences" link in the email footer. You can control how we use your email information, including unsubscribing from all email messages, by clicking this link to our email preferences page.
What we do with your information
Personal data we collect is processed and securely stored by third-party companies, including a subscription processing service, customer database platform, email service provider, and online product directory service, all of which are contractually bound as independent agents to ensure the security of this data. These companies are contractually prohibited from sharing personal information from our audience to other companies without express authorization from Creative Age, DC Communications and DC Media.
However, if you request product information through an online product directory hosted by Creative Age, DC Communications and DC Media, you agree that any personal information you provide may be shared with the supplier of products or service about which you're inquiring. Creative Age, DC Communications and DC Media have no responsibility for that supplier's privacy practices.
If you provide credit card and other financial information in connection with the online purchase of goods and/or services from Creative Age, DC Communications and DC Media, this information is used only to process the payments through a PCI-compliant service and is not stored by Creative Age, DC Communications and DC Media.
If information you've volunteered, such as survey information, is being collected for possible publication, that intention will be stated clearly in the information request.
If you do not want us to contact you, please provide us with your first and last name, postal address, telephone number and email address, and we will place you on our "do not contact" list. You may unsubscribe from our magazines, newsletters and other promotions at any time. Use the "Unsubscribe" or "Update Email Preferences" links at the bottom of our email communications, or contact subscriber service at 800.624.4196 or 1-760.317.2345 or write to us at Creative Age/DC Media Subscriber Service, PO Box 460159, Escondido, CA 90246-0159. Unsubscribe requests will be processed within 10 days.
There are also times when you provide information about yourself to us in areas of a Creative Age, DC Communications and DC Media website that are managed or participated in by third parties, such as cooperative sweepstakes sponsored by third parties. In such cases, the information may be used by us and by such third party, each according to its own policies. Creative Age, DC Communications and DC Media are not responsible for the policies or practices of these advertisers or other third parties.
Demographic data from outside sources
From time to time, Creative Age, DC Communications and DC Media may utilize a third-party database to add information such as business size, and estimated business revenue to our customer's records. This data is used in aggregate to demonstrate value to our advertisers, as well as to target editorial and advertising content to our audience's individual interests.
How long we keep your data
We keep your data, including your requests to subscribe or unsubscribe to various products, on file indefinitely or until you request that we delete your personal information from our databases. To request that your personal information be deleted, use the "Personal Data Request Form" located in the footer of our websites, or contact the circulation director at email@example.com.
What information we collect online
For each visitor to our websites, our web server automatically recognizes the consumer's domain name and IP address, but not the email address. We do not collect and store the consumer's domain name or IP address. We do collect the following information:
- The email addresses of those who communicate with us electronically.
- Personal and professional information provided by consumers who subscribe to our products, enter sweepstakes, take tests and/or make online purchases at our websites.
- Information volunteered by the consumer, such as test answers or survey information.
- Aggregate geographic and demographic data on our website visitors.
- Aggregate behavioral information on what pages consumers access or visit.
- Individual geographic, demographic and behavioral data from non-EU visitors.
To find out what information Creative Age, DC Communications and DC Media have collected on you, use the "Personal Data Request Form" located in the footer of our websites, or contact the circulation director at firstname.lastname@example.org.
Tracking software and cookies
Creative Age, DC Communications and DC Media utilize third-party advertisement tracking software, which collects information about pages or content viewed and which can be used to serve ads customized to the visitor's interests. We also utilize a customer data platform which identifies web visitors as "known" or "unknown" visitors via a specialized tracking code. A "known" visitor is a visitor who has been matched to an email record in our database.
Creative Age, DC Communications and DC Media websites may contain links or hyperlinks to other websites not owned or operated by Creative Age, DC Communications and DC Media. Creative Age, DC Communications and DC Media are not responsible for the privacy practices or the content of such websites.
If you don't want to accept cookies, your web browser probably includes an option that rejects them. However, if you set your browser to reject cookies, some portions of our websites may not function properly.
While your individual information is protected as outlined above, we reserve the right to use aggregated, anonymous data about our users as a group for any business purpose, such as analyzing usage trends and seeking compatible advertisers and partners.
All Creative Age, DC Communications and DC Media websites, except nailitmag.com, are business-to-business websites. Nailitmag.com is a business-to-consumer website. None are not directed to, or intended for use by minors. We are committed to protecting minors' privacy online. We do not knowingly collect personally identifiable information from minors. We encourage persons under the age of 18 to consult with their legal guardians before providing any information through any Creative Age, DC Communications and DC Media websites. If we learn that we have collected the personal information of a child under 13 we will take steps to delete the information as soon as possible.
Sharing customer information with public or governmental authorities
There may also be occasions when we are required by law, legal process, litigation and/or requests from public or governmental authorities to provide access to our databases, or to disclose information about you. We may also choose to disclose information about you if we determine that disclosure is reasonably necessary to protect our operations or users, or to enforce our terms and conditions. In those instances, the information is provided only for that purpose.
We have appropriate security measures in place in our physical facilities, including those of our contracted independent agents, to protect against the loss, misuse or alteration of information that we have collected from you at our websites.
What are your rights?
You can access and correct all information we maintain about you by submitting the "Personal Data Request Form" located in the footer of our websites, or by contacting the circulation director at email@example.com. This information may include:
- Unique identifier information (e.g., customer number).
- Contact information (e.g., name, address, email, phone number).
- Information about your business type, job title and other professional data.
- Subscription information (e.g., publication or newsletter title, and transaction information that includes dates on which you requested subscriptions, unsubscribed, updated professional data, made purchases, amounts and types of purchases).